Before dispatching, we carefully and thoroughly inspect the product. If you are not satisfied with the quality of the item, you can ask for an exchange or return of the item. We accept exchange or return according to the following terms:
- When you receive the item, please carefully check the stitching and size, if you found any design, stitching, or size issue, please take high-resolution images of the faulted area and pack the jacket as it is.
- Send us details and proven images of the faulted area to review your case and get it resolved.
- The returned item must be in its original packing and condition along with the tags attached
- We strongly recommend you make sure the selected size perfectly fits you. If you return the item on the basis of a size issue, we will not accept any return or exchange, but if you found wrong measurements comparing our size charts.
- Products that have been stitched based on custom instructions will not be returnable or exchangeable.
- If the quantity of the same product is more than 1 then we will not accept return or exchange.
- Shipping and handling costs, gift-wrap costs, and other charges are non-refundable.
- Returned Item shipped back via the same courier service is preferred, or your selected courier must be provided a tracking number to track the item.
Please note that we will return 100% jacket cost but any other charges including shipping and handling costs, gift-wrap costs, charges for any customization, etc, any shipping charges you have to pay yourself to send the item back also any fee applied by PayPal, 2CO, etc will be paid from the returned amount.
We will refund the money within 15 days after receiving a returned item, please note that we can refund via the same payment method used to purchase an item or any alternative payment method.
The latest collection from uLeather includes premium quality jackets, movie jackets, replica jackets, coats, and more to assist you in staying ahead of the trend. The large selection of available colors and sizes will make it easy for you to find the perfect match for you. Providing the highest quality service and products possible is important to us, which is why we pay meticulous attention each time to our customers’ needs.
Satisfying our customers is our aim:
The Hyper jacket takes measures to make sure you get what you deserve. We will provide you with the precise color, shape, size, and design of the garments you want/need, whether you want them ready to wear, or made based on your specifications. We may encounter situations where customers buy the wrong product, but returns and exchanges are provided to help you get the best result because your satisfaction is the top priority.
With regards to Returns/Exchanges then you must return items in their original condition, with their original packing and manufacturer’s labels, and matching the company’s purchasing documents. You must meet these requirements to qualify for a refund or exchange. It is always recommended that the products are returned to the seller in a resalable condition.
The product should be double-checked and the size should be never considered as we disregard it at offline stores, but the packaging should nevertheless be done after inspection. Except that, we will not send back money to you, so you will have to exchange it for store credit.
Here are a few things to consider:
There may not be enough stock for the buyer to exchange the product and he/she has to wait for the shipments. There could be circumstances where the same product is out of stock or if it is not available from our vendors and thus would be unable to be returned and exchanged. Thus, it is always smart for customers to double-check their sizes before ordering.
Who should pay the shipping fees:
Regardless of whether the product is returned or exchanged, the shipping fee is the client’s responsibility. When you return the item then you will be responsible for paying for shipping and a refund will be given only after deducting the exact shipping cost. You may not return your products after the grace period of 30 days. The return/exchange procedure must be followed within the specified time frame so that the product can be refunded or exchanged. In addition to this, the image of the product must be emailed to us first, then our analysts will decide whether or not to take the request into account. It may be of great benefit to you to pack each item carefully, and then send it back using the most suitable, reliable, and secure means of delivery, as tracking should be undertaken in such situations. You will receive a confirmation via email following receipt of your email or you can email us at [email protected].
As far as we are concerned, once the buyer picks the wrong size, we cannot be held responsible. Furthermore, we will not be able to refund or exchange any item for which you previously made any strict request for changes. Changes may include unusually underneath leg length alterations if one is specifically asked to make these changes; therefore, one must supply their measurements at their own risk.
If our customers return items to us, they will receive their refunds using the method the same as the purchase was made.
What options are available for a refund?
- The refund is handled the same way for all payment tools, whether it is Paypal or Debit/Credit Card payments.
- A significant discount is offered on your next purchase (which reaches up to 40% off).
- You can redeem the gift certificate at your next purchase.
Particular Specifications for the Promotional Period:
The real cost of shipping is not refundable unless a complete defective item is sent out during the promotional period. It may occur in cases of refund requests that the original cost of shipping may not be refunded due to a change of sentiment or choice of the wrong size. The original shipping cost usually ranges from $18 to $54. Shipping charges can differ depending upon the location of the buyers throughout the world. Even so, if free shipping is being provided.
Have fun shopping!
In addition to offering satisfying customer services, uLeather strives to make sure its customers receive the best product variety possible. This is why we will need your support to ensure the success of this initiative. We look forward to working with you to give you the elegant look, that you have always wanted.
In case of Return or Exchange contact us to confirm that you are eligible for our return policy or any further query, Contact us at
Email: [email protected]