Returns & Refunds Policy

Last updated: October 18, 2026. This policy explains how uLeather reviews returns, exchanges, damaged items and refunds. Contact info@uleather.com before sending any item back.

Return Window

Eligible standard items may be requested for return within 7 days of delivery. The return request must include your order number, reason for return and photos when the issue involves damage, defect, incorrect item or sizing concern.

Return Conditions

Items must be unused, unworn, clean, unwashed, unaltered and returned with original tags, packaging, accessories and order details when possible. Items with odors, wear, damage, missing parts or unauthorized alterations may be refused.

Custom, Personalized and Made-to-Measure Items

Custom-size, personalized, altered, made-to-measure, custom-color, custom-design and special-order items are generally not eligible for buyer-remorse returns because they are prepared for a specific customer. If such an item arrives damaged, defective or incorrect, contact support with photos for review.

Damaged, Defective or Incorrect Items

Please contact us within the return window with clear photos of the packaging, product, issue area and order details. We may offer a replacement, repair support, exchange, partial refund or return instructions depending on the issue.

Refund Timing

Approved refunds are processed within 28 days of approval. For a refund that requires a return, approval follows receipt and inspection of the returned item. Bank, card and payment-provider posting times may vary after the refund is processed. This processing period does not extend the 7-day window for requesting an eligible return. Shipping charges, duties, taxes, handling fees or return shipping costs may be non-refundable unless required by law or caused by our error.

How to Request Help

Email info@uleather.com with your order number, delivery date, photos and a short explanation. Do not send items back until support provides instructions.

Before buying a custom option

Required body measurements, a Custom size selection or personalization instructions identify a custom request. Check your selected option and measurements carefully. Standard-size options and custom-size options can have different return eligibility, even on the same product page.

Return address and costs

Ask support for the return address and instructions for your specific order before posting a parcel. Do not send a return to the business contact address without confirmation. Ask which shipping costs apply to your case; this policy does not promise free returns. Keep the return tracking receipt.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.